Returns & Exchanges
At XMARK, we are committed to providing high-performance gear that meets your training standards. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Log into your XMARK account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all components, manuals, and hardware are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse team inspects the returned equipment for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing